In short
- Write to info@bsci.coach for help, privacy requests, reports and account deletion.
- Delete your account in the app: Settings → ACCOUNT → Delete account.
- Report or block a player from the card at the end of a duel: Report.
Contact us
Email: info@bsci.coach. We usually answer within a few working days. To help us help you, include:
- your public name in the game;
- how you sign in (Google, or email and password);
- your phone model and the game version, shown at the bottom of Settings (for example "Bot Rivals 0.1.0 · Godot engine 4.7.2 · Rapier physics");
- what happened and, if you can, a screenshot.
Never send us your password: we will never ask for it.
Deleting your account
Open Settings (the gear at the top right of the Home screen), go to the ACCOUNT section and tap Delete account, then confirm twice. You need a connection and must not be in a duel. Full details, and how to ask by email, are on the Delete your account page.
Reporting or blocking a player
- At the end of a duel against a person, tap Report (the small flag) on the results card.
- Choose the reason: Offensive drawing, Offensive name, Cheating or Other.
- If you like, tap Block this player as well: you will never be matched with them again, and their Portrait and robot will no longer be shown to you in the VS screen.
A person on our team reviews reports. You can also report by email, for example content you believe is illegal, or a player you met in a duel you can no longer reach: tell us their public name, roughly when you played and what the problem was. The rules on content and fair play are in the Terms of use.
Questions about signing in
Do I need an account?
Yes, to play online: your profile lives on our server. You can sign in with Google or with an email address and password. Without a connection, if you have signed in before, you can use Train offline: practice only, with your saved profile and no rewards.
"Continue with Google" doesn't work
Check your connection and try again. On iPhone a Google window opens over the game: complete the sign-in there and you will come straight back. On other devices a browser page opens: sign in, then return to the game, which picks up the sign-in on its own within a few seconds. If you cancelled the window, tap the button again.
"This email already has an account"
The address is already registered with the other sign-in method. If you created the account with email and password, use Continue with email; if you created it with Google, use Continue with Google.
I forgot my password
On the sign-in screen choose Sign in → Continue with email → Forgot password?, enter your email and tap Send. You will get an email with a link to choose a new password. Check your spam folder too. Passwords need at least 6 characters.
I didn't get the verification email
When you create an account with email we send a verification message from Firebase (Google), our sign-in provider. Check your spam folder. You can play in the meantime.
How do I play on a new phone?
Install the game and sign in with the same Google account or the same email: your trophies, currencies and pieces are on the server and come with you. Robots and the Portrait are saved on the phone, so draw them again on the new one.
How do I change my name?
In Settings, tap the pencil next to your name at the top. Until you pick one you are shown as "PILOT" and four digits. Names may contain only letters, digits and spaces, up to 16 characters, and must follow the content rules.
How do I sign out?
In Settings, tap Sign out next to the account status. Every session of your account stops working, on every phone.
I was signed out, or my progress is missing
Sessions last 30 days and renew while you play; after a long break you just sign in again. If you sign in with a different account than usual (another Google account or another email), you will see a different profile. If your progress is really gone, write to us with your public name and sign-in method.
"Server unreachable"
Check your connection and try again in a few minutes: we may be updating the server. Matches in progress during an update are allowed to finish first.